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Telephony & messaging

Connect calls and conversations to the customer workflow.

Integrate telephony, Telegram and other messaging channels with CRM, routing, history and automation.

Discuss a projectAll capabilities
Solutions and integrations

What this delivery can include.

Focused entry points for concrete systems, workflows and modernization tasks.

  • Call routing
  • Conversation capture
  • CRM linking
  • Bots and notifications
  • Consent boundaries
  • Delivery monitoring

Related capabilities

01

Bitrix24

Bitrix24 implementation beyond basic configuration.

02

CRM integration

Make CRM the working customer layer, not another isolated database.

03

ERP integration

Connect operational systems without manual re-entry.

04

API development

Stable APIs for systems that must evolve together.

Project brief

Tell us what needs to work.

A technical specification is optional. Start with the current process, the problem, surrounding systems and the result you need.

Connect calls and conversations to the customer workflow. — White-Code